Ascent product
Ascent Retail CRM
Cafés, restaurants and grocery stores
- The problem
- Orders taken on paper and WhatsApp, customer numbers in a notebook, loyalty offers tracked by memory.
- What we built
- Order entry with item catalogue, customer records by mobile number, and a loyalty points engine where earn and redeem rates can change without disturbing points already earned. Runs many branches under one account, with WhatsApp orders created automatically.
- Multi-branch with per-branch admins
- Versioned loyalty rates
- WhatsApp orders land in the CRM